Patient Access Director

Responsible for supervising the multiple facets of patient access services. Delegates to and coordinates the registration staff in obtaining accurate demographic and reimbursement information and entering it into the hospital computer system. Emphasizes high level of patient satisfaction, being sensitive to the SHARE principles, and ensuring staff lives up to this standard.

Responsible for Registration Department reaching and maintaining AHS Corporate, Adventist Midwest Health, and hospital goals of registration accuracy, insurance verification, pre-registration, pre-certification, up-front collections, and other goals that may be set from time to time.

Responsible to maintain a competent, highly trained staff and ensure a high level of accuracy and completeness from registration personnel. Serves as a resource person in problem identification and solving and effectively interacts with ancillary departments, patients, physicians and their staff.

The responsibility for this department is on a 24-hour basis.

QUALIFICATIONS: High school diploma required, college degree preferred. 2-5 years' previous management expertise required. Previous registration experience required. Computer literacy required. Ability to communicate effectively in English, both verbally and in writing. Ability to use various instruments, machines, tools, equipment and work aids as necessary to perform job duties.